Universal Insurance Plc has announced that it paid N1.35 billion in insurance claims to customers during the second quarter (Q2) of 2026, reaffirming its commitment to providing prompt and reliable support to policyholders.
The company said the payments covered genuine claims from different insurance products and reflected its dedication to customer satisfaction. According to the insurer, settling claims quickly remains one of its top priorities as it works to build trust and confidence among its customers.
The beneficiaries of the claims came from several sectors of the economy. These included agriculture, aviation, bond, engineering, fire, general accident, marine, motor, oil and gas, and special risk insurance. The company explained that the wide range of payments demonstrates its ability to meet the needs of individuals, businesses, and corporate organisations across different industries.
Speaking on the development, the Managing Director and Chief Executive Officer of Universal Insurance Plc, Dr. Jeff Duru, said the successful payment of over N1.35 billion in claims highlights the company’s financial strength, efficient operations, and strong commitment to putting customers first.
He noted that trust is the foundation of the insurance business and that customers expect insurers to provide support when unexpected losses occur. According to him, paying valid claims without unnecessary delays is one of the best ways to strengthen that trust.
Duru said the company remains focused on ensuring that every genuine claim is handled professionally, fairly, and within a reasonable time. He explained that quick settlement allows customers to recover from losses faster and continue with their businesses and daily activities without prolonged financial difficulties.
He added that customer satisfaction remains at the centre of the company’s operations. By honouring its obligations promptly, Universal Insurance aims to reassure policyholders that they can rely on the company whenever they need financial protection.
The insurance company also stated that prompt claims payment is an important part of its long-term strategy to improve confidence in Nigeria’s insurance industry. It believes that reliable service and transparency will encourage more individuals and businesses to embrace insurance as a way of protecting their assets and investments.
Beyond settling claims, Universal Insurance said it is focused on expanding its presence across the country. As part of its growth plans, the company intends to introduce more innovative insurance products that meet the changing needs of customers.
The insurer also plans to increase the use of technology to improve service delivery, making it easier and faster for customers to access its products and process their claims. According to the company, investing in digital solutions will help improve customer experience while making its operations more efficient.
In addition, Universal Insurance said it will continue to maintain high standards of corporate governance and operational excellence. The company believes these principles are essential for sustaining growth and delivering quality services to policyholders.
The company encouraged both existing and potential customers to continue trusting its insurance services. It assured them that it remains committed to protecting lives, businesses, and investments through dependable insurance solutions backed by fast and transparent claims settlement.
Industry experts have often identified delayed claims payment as one of the reasons many Nigerians are hesitant to buy insurance. By paying N1.35 billion in verified claims within just three months, Universal Insurance hopes to strengthen public confidence and demonstrate that insurance can provide dependable financial support during difficult times.
The company said it will continue to focus on innovation, customer satisfaction, and prompt claims settlement as it works to expand its market share and contribute to the growth of Nigeria’s insurance industry.
