The Nigerian Communications Commission (NCC) has acknowledged widespread quality of service issues affecting telecommunications in parts of Abuja, attributing these disruptions to problems with diesel supply to key network infrastructure. The regulator confirmed that the ongoing challenges have diminished the quality of calls, data and related services for subscribers in affected districts of the Federal Capital Territory.
In a statement issued on Friday, the NCC said the difficulties were mainly caused by an interruption in the delivery of diesel to critical facilities managed by IHS Nigeria Limited. This company provides colocation services and supplies diesel-powered electricity to base stations used by major operators including Airtel and MTN in the city. Because many telecom sites depend on diesel-driven generators owing to unreliable grid power, any disruption in fuel supply rapidly undermines network performance.
The commission specifically linked the supply problem to activities by the National Oil and Gas Suppliers Association (NOGASA), whose actions have interfered with fuel distribution to the sites in question, resulting in outages and degraded service across several parts of Abuja. According to the NCC, this has had a direct impact on the “quality of experience” for mobile and internet users, with many customers reporting dropped calls, slow connections and intermittent coverage.
Highlighting the importance of reliable power in ensuring stable telecommunications, the NCC reiterated that fuel supply is integral to maintaining network uptime, particularly for base stations that cannot draw on consistent grid electricity. The regulator added that it is working closely with relevant stakeholders including operators, fuel suppliers and industry partners to address the diesel supply bottlenecks and restore optimal service.
To tackle the situation, the NCC said it has initiated engagements aimed at removing the immediate barriers to fuel delivery and exploring more sustainable power solutions for critical telecom infrastructure. It urged all parties involved to cooperate swiftly to alleviate the diesel shortage and reduce the risk of further service disruptions.
In its statement, the commission also reassured subscribers that efforts are underway to resolve the current difficulties and prevent similar occurrences in the future. The NCC pledged to keep the public informed about progress in restoring full network functionality and thanked users for their patience and understanding during the period of disruption.
Industry observers say that the diesel supply issue underscores broader structural challenges in Nigeria’s telecommunications sector, where heavy reliance on generator power remains a vulnerability amid inconsistent national electricity provision. Ensuring a reliable and diversified power base for telecom infrastructure has become a priority for operators and regulators alike, as they seek to boost resilience and enhance service quality across urban and rural areas.
The NCC’s response reflects an urgent effort to address not only the immediate disruption but also the underlying factors that leave essential communication networks susceptible to external supply shocks. As discussions continue among stakeholders, there is hope that collaborative solutions will help strengthen network stability and improve user experience in Abuja and beyond.
