First City Monument Bank (FCMB) has introduced a major upgrade to its mobile banking application, adding several new features aimed at making banking easier, faster, and more rewarding for customers.
The latest version of the app now allows users to earn reward points whenever they carry out eligible transactions through the platform. Customers can also redeem these points for various benefits, giving them extra value while using the bank’s digital services.
As part of the update, FCMB has launched a new Regal Premium Lifestyle Subscription. The service offers customers access to exclusive travel, dining, and entertainment discounts. In addition, new customers who open accounts with the bank will enjoy free money transfers for their first three months.
The upgraded mobile app also gives customers direct access to mutual fund investments. This means users can now invest and manage selected investment products without leaving the banking application, making wealth management more convenient.
Another important feature is “Chat with Temi,” an in-app customer support service designed to provide quick answers to customer questions and resolve issues without the need to visit a banking hall or wait for long response times.
Speaking on the new features, FCMB’s Divisional Head of Payments and Solutions, Oladipo Alabede, said the bank remains committed to creating innovative solutions that meet the changing needs of customers.
According to him, the latest improvements are focused on providing greater convenience, rewarding customer loyalty, and helping people manage their finances more efficiently using their smartphones.
The bank has also simplified the process of upgrading customer accounts from Tier 1 to Tier 2. With the new system, eligible customers can complete the upgrade directly through the mobile app without visiting any FCMB branch. This allows them to enjoy additional banking services with less stress.
Customers can also request and activate virtual debit cards instantly through the application. These virtual cards are designed to make online shopping and digital payments safer and more convenient.
FCMB’s Divisional Head of Personal Banking, Adetunji Lamidi, said the latest upgrade reflects the bank’s long-term digital banking strategy. He explained that the integration of intelligent customer support and instant banking services is part of FCMB’s effort to build a smarter and more user-friendly banking platform.
Lamidi added that the bank is focused on improving accessibility and convenience by using technology to simplify everyday banking activities.
With these new additions, FCMB is strengthening its digital banking services and giving customers more reasons to manage their finances through its mobile application. The bank believes the upgrade will enhance customer satisfaction while supporting the growing demand for fast, secure, and convenient digital banking solutions in Nigeria.
